Welcome to Magpie Window Cleaning. By booking our services, you agree to the following terms and conditions.
1. Service Options & Schedule
Regular Cleans (6-Weekly): We operate on a reliable 6-weekly cycle. While we strive for consistency, factors such as severe weather or bank holidays may shift your cleaning day slightly within that week.
One-Off Cleans: Scheduled by mutual agreement for a specific date and price.
Prior Reminders: We will send you an automated text message the evening before your scheduled clean as a courteous reminder to prepare your property.
2. Access, Safety & Property Preparation
To ensure we can provide a high-quality clean safely, please observe the following on your scheduled day:
Access: Side gates must be unlocked and pathways left clear. If a gate is locked and we cannot access parts of your property, we will clean the accessible areas and charge the full agreed price.
Obstructions: Our team does not move heavy furniture, large pots, or heavy items to reach windows. Please ensure access to all windows is clear prior to our arrival.
Pet Waste: All dog mess must be cleared from yards and gardens before we arrive. Due to cross-contamination risks and dragging hoses or equipment through waste, we reserve the right to skip areas or cancel the clean entirely if dog mess is present.
Windows & Doors Closed: Please ensure all windows, doors, and vents are tightly shut. We cannot take responsibility for any internal water ingress if windows or doors are left open.
3. Maintaining Your Regular Slot
We reserve your 6-weekly slot specifically for you. If you frequently skip or delay regular cleans, it leads to an extra buildup of dirt and grime.
Upon our return, a higher price may be charged to cover the extra time and work required.
Repeated cancellations or skips may result in the termination of your service so your slot can be allocated to another client on our waiting list.
4. Payments
Payment Due: Payment is strictly due within 48 hours of the clean being completed.
How to Pay: Payments are accepted via Bank Transfer. Our bank details will be sent to you via text message alongside your invoice after each clean.
Failure to pay within 48 hours may result in the suspension of future services until the outstanding balance is cleared.
5. Weather Policy
We clean in most weather conditions, including light to moderate rain, as our pure-water cleaning systems are designed to work effectively regardless of rain.
In severe weather (e.g., heavy downpours, high winds, or freezing temperatures), work may be rescheduled for safety reasons. We will notify you as soon as possible if this happens.
6. Quality Guarantee & Complaints
We take pride in our work. If you are unsatisfied with any aspect of your clean, please inform us within 24 hours of completion.
We will gladly return to re-clean any unsatisfactory areas free of charge. Complaints made after 24 hours will not be eligible for a free re-clean.
7. Pre-existing Damage & Liability
We take the utmost care while working on your property, but we cannot be held liable for pre-existing damage, including:
- Scratched or degraded glass
- Damaged, loose, or rotting window frames, seals, or leadwork
- Loose mortar, tiles, or guttering
- Water entering through ill-fitting or damaged seals